Contact Support

Contact Suplování.cz support by email at podpora@suplovani.cz.

How we can help you

• Screen schedules – different times for turning on and off, holidays, principal’s day off, school events (see Screen schedules).
• Devices – new device, renaming, device that is not running or shows Offline or Unknown status for a long time, greyed-out screen power button.
• Data in widgets – missing or incorrect substitution, supervision, and events on the TV.
• Login – did not receive an email with an invitation or a link for a new password, new access for a colleague.
• Invoices and contracts – correction of issued invoice, payment inquiries, contract signing.
• Errors in Studio – the Something went wrong page or recurring error messages.

What to include in the message

We can resolve it faster if you include in your message:

• the name of the school and the email you use to log into Studio,
• what the issue concerns: the name of the device, screen, or scenario,
• what you did and what happened, including the exact wording of any error messages,
• when it happened,
• a screenshot, if you have one (for example, a device detail or error page).

If you can’t log in

On the Studio login page, below the form, there is a link Having trouble logging in? Write to support. It opens a new email to podpora@suplovani.cz with the subject “Problem logging into Studio” and pre-filled text. Add the email you use to log in and send the message (see Login and forgotten password).